Frequently Asked Questions (FAQ)

Below you'll find answers to frequently asked questions about our products, shipping, returns, and more. Don't see your question there? Feel free to contact us through our customer service team.

We ship all orders within 1-2 business days. Within the Netherlands, the average delivery time is 1 to 3 business days. International shipments can take 5 to 10 business days, depending on the destination.

Yes, you can return your order within 14 days of receipt, as long as the product is unworn and in its original condition. For more information, please see our returns policy page.

You can easily request a return using our returns form on the website or by contacting our customer service. Please be sure to include your order number.

No problem! You can exchange the item for a different size if it's in stock. Contact us for the fastest solution.

Yes, sustainability is central to Goldstandard Amsterdam. We use high-quality, environmentally friendly materials and produce in small batches to prevent overproduction.

You'll find a size chart and fitting advice on every product page. Still unsure? Contact us—we're happy to help you choose the right size.

Yes, we offer digital gift cards that you can easily order and send online. Perfect as a stylish and flexible gift.

That's unfortunate to hear. Please contact us as soon as possible with photos of the damage, and we'll find a suitable solution.

As long as your order hasn't shipped yet, we can cancel it. Please contact us immediately if you want to cancel or change your order.

You can reach us via our contact form on the website. We aim to respond within 24 hours on weekdays.